Creating documents

Anyone can use eformsign to easily convert existing documents into electronic documents and then send them for signature. In eformsign, there are two ways to create and send documents. You can upload a file from your PC to eformsign, or use an existing template saved in eformsign.

  • New from my file: You can upload your file to create an electronic document and then send it to signers.

  • New from template: You can use a template uploaded to eformsign to create documents. When you click this menu, templates created by the company administrator or members with template management permissions are displayed on the screen.


Templates can be created only by the company administrator or members with the template management permission, and the templates on the screen are shown only to members who are given template usage permission for a given template.

You can create a template using Web Form Designer or Form Builder (MS Office add-in). For more information, refer to Web Form Designer and Form builder.


When creating a document with New from my file, you cannot save it as a template. For documents you plan on using frequently, it is recommended to create a template first.

New from my file

You can upload a file you want and then add fields onto the document. Then, you can specify the signers that will fill in each field and enter the information of the document signers and reviewers, and then send the document.

  1. Go to the New from my file menu.

    New from my file in the dashboard
  2. Upload the document file you want. The supported file types are pdf, hwp, doc, docx, xls, xlsx, ppt, pptx, odt, jpg, png, gif, and tiff with a maximum size of 9MB.


  3. Add the document signers that will be participating in document creation and select their roles.

    Signers pop-up


    You can add signers by clicking Add new signer and up to 30 can be added. Note that you can change, add, or delete signer information in the Add recipient step after the Design form step.

  4. Add the fields each signer will fill in and then set the field properties on the right.

    Design form in New from my file
  5. In the Add recipients step, you can add contact information such as email and phone number and set Recipient options for each signer.

    New from my file > Enter contact info


    ‘Signer and Reviewer’ recipients

    There are 2 main recipient types: reviewer and signer. The signers added in the Design form step are shown in the Add recipients step. You can enter the contact information of each recipient such as email. In the Add recipient screen, you can delete/add signers and reviewers and set detailed options for each recipient.

    Reviewer and Signer


    The difference between signers and reviewers

    Signers can fill in fields such as signature and text on each document, but reviewers cannot fill in fields and can only approve documents after reviewing them.


    ‘Need to view’ recipient

    In addition to reviewer and signer, there is also another recipient type called ‘Need to view’.

    You can select ‘Need to view’ when selecting recipients in the workflow. A recipient who is assigned as ‘Need to view’ can’ send a document to the next step in the workflow by only viewing the document.

    Need to view

    ❗Note that a recipient assigned the Need to view type cannot fill out a document, and cannot approve/reject a document.

  6. Click the Options step to change the document title and select whether to timestamp the document when completed.



    The above three steps are the steps you need to go through before creating a document. If you save the document as a draft before clicking the Start now button, the document is saved in Drafts, and the saved file can be opened again so that you can begin creating a document. To save a document as a draft, click the (image8) icon at the top right corner and then click Save as a draft.


  7. When you are done with all the settings, click Start now.



    A document is created once you click Start now, and it counts as a created document.

  8. If you click the Send button after reviewing/filling in the document, then the document is sent to recipients.


Add recipients > Recipient options

In the Design form step or the Add recipients step, you can add signers who will receive the document.

In the Add recipients step, you can set detailed settings for each signer. Additionally, you can add or remove signers as well as adding reviewers who will review the document.

You have to add the name of each signer and reviewer, and their email/ID. If a signer is a member of your company, you can select the member in the drop-down menu and import their member information stored in eformsign.

The detail settings in Recipient options is displayed differently depending on whether the signer or reviewer is a member of your company or is a non-member.


In addition to signers and reviewers, you can also add CCs. CCed recipients can monitor the document progress and will receive a notification email when the document is sent and completed. CCs can only be added by members.


In order for a recipient to be recognized as a member, the name and email/ID must match.

  • When the recipient is a member:

    Set document password: The email address and mobile number are automatically filled-in. You can select whether to send the document via email or mobile.


    When the mobile number option is selected, then the document will be sent via SMS and additional charges will occur.

    • Notification: Edit notification messageallows you to edit the email or SMS notification message sent to recipients.

    • Document expiration: Allows to set the period in which recipients can open and submit documents.


      Setting the valid period to 0 days 0 hours disables the document expiration period.

    Add recipients > Recipient options
  • When the recipient is a non-member:

    If the information you enter is not the same as the member information, then the recipient is recognized as a non-member. This requires the below information to be filled in.

    • Notification > Email/SMS: You can select one of Email and SMS, or both. If you select SMS, then you must enter the mobile phone number of the recipient.


      If you select SMS, then the document is sent via SMS and additional charges will apply per SMS.

    • Notification: You can edit the outgoing email or SMS notification message when documents are sent by clicking the Edit notification message button.

    • Document expiration: You can set the expiration period in which the non-member can open and submit the document. The document cannot be opened once the date expires.For non-members, the document expiration can be set up to 50 days.

    • Identity verification: You can make recipients to verify their identity before opening documents. You can set a two-step verification by selecting both Require document password and Require email/SMS verification.

      • Require document password : Allows to set a password that requires non-member recipients to enter before opening documents. You can also enter a password hint for the recipient.

        • There are three types of passwords you can set: Create password, Recipient name, Field value.

          • Create password: The recipient must enter the password you set here in order to open the document.

          • Recipient name: The recipient must enter the name that the sender entered in the Send document pop-up window in order to open the document.

          • Field value: You can select a field and the value entered in that field becomes the password.

            Password settings for opening documents
      • Require email/SMS verification: The recipient must enter the 6 digit PIN code sent to their email address or phone number to opent the document. Choosing this option along with the Require document password option will make it a two-step identity verification.

        • Require identity verification when opening completed documents: Checking this option requires the recipient to also verify their identity when opening the completed document.

          Additional verification


        Additional charges will be applied if the 6 digit PIN code is sent via SMS.

    • Disable the decline feature: Blocks recipients from being able to decline documents.

Hiding files from recipients


Uploading multiples files to a document and hiding files from recipients

You can upload multiple files to a document and hide certain files from recipients in a workflow step

  1. Click the Add file button at the bottom of the screen.

  2. Select a file you want to add to the document in the pop-up window displayed.

  3. For each file, click the see more button (⋮) to perform actions including Change name, Replace file, Delete file, and Move forward.

Add file
Add file menu

As described below, you can also hide files from recipients as long as they are non-members.

  1. Add files by clicking the Add file button.

  2. Go to the Workflow page (the Add recipients page in New from my file) and select a recipient step.

  3. On the right, check the Hide files or sheets option.

  4. Select either Required or Hide for each file.

    - Required: Makes this file visible to the recipient of the workflow step.

    - Hide: Hides this file from the recipient of the workflow step.

Hiding files from recipients

❗You can upload multiple PDF, Word, Excel, PowerPoint, and image files.


In the Options step, you can set the document title, set and edit document notification settings, and choose whether to timestamp the document.

Options page

New from template

You can create and send documents whenever necessary by uploading frequently used forms and saving them as templates by adding workflows and other details.

Templates can be created by using Web Form Designer or Form Builder (MS Office add-in). For more information, refer to Template Web Form Designer and Tempate Form builder.


A document can only be created by members or groups that have been granted template usage permission (allows to create documents from the template) for a template by a member with template management permission for that template.

A template is shown in the Manage templates page only to member/groups that have been granted template usage permission for that template.

  1. Click and go to New from template in the dashboard or the sidebar menu.

New from template in the dashboard
  1. From the dashboard you can click the Create icon of the template you want to create a document from to create a document. As well, you can click the Bulk icon to create multiple documents from the template.

Creating a document by selecting a template

You can also click New from template and then click the Create icon of the template you want to create a document from in the New from template page. As well, you can click the Bulk icon to create multiple documents from the template.

New from template page
  1. If you create a document and then click the Send button on the top right corner, then the Send document pop-up window will be displayed.


    The button may be displayed as Send or Complete, depending on the workflow set for the template.


    Documents saved when clicking the Save as draft when creating documents from templates can be found in the Action required page, not the Drafts page.

    To continue to create a document saved as a draft, click the Edit button in the Action required page.

  2. In the Send document pop-up displayed, select either one of Email or SMS as the delivery method for sending the document. You can also select both.

  3. Fill in the recipient’s name and contact information and enter an optional message, if desired.

  4. Click the Confirm button to send the document.


    Adding CC recipients

    To add CC recipients to the document, click the Add CC button and then select the members or groups you want to add in the pop-up displayed.

    CC’ed recipients can monitor the progress of the document, and are notified when the document is sent/completed.

    Add CC

    ❗Note that only groups and members can be CC’ed and non-members cannot be CC’ed.


    Creating new documents from existing documents

    You can quickly create new documents from existing ones by importing field data and/or recipient information (e.g. name, email, etc.) of existing documents.


    1. Go to a document inbox and click on the Create new document button under the completed document of your choice.

    Create new document
    1. In the Create new document options pop-up displayed, choose whether to import document data, important recipient data, or both.

    Importing document data and recipient info
    1. Depending on what you choose, you will see that the field data and/or recipient data are automatically filled out, allowing you to quickly create and send documents.

    ❗ Note that you can create new documents from existing ones using New from template. This feature is planned to be applied to New from my file in the near future.

Send in bulk

When creating a document from a template, you can use the Send in bulk feature to send a document to multiple recipients at once.


This feature requires either the company administrator or template usage permission.

Send in bulk

  1. Go to New document > New from template.

2. Click the Send in bulk icon of the template you want to create a document from.

Send in bulk icon
  1. Select whether to enter data either by manually (Enter manually) or by uploading an Excel file (Upload file).

Send in bulk screen


How to enter data when sending documents in bulk

Method 1. Enter manually: max 200 documents (rows)

Select Enter manually to display the table in which you can enter data directly. Each column of the table contains all the fields of a document. The IDs of fields (which are fields in a template) are shown as the name of each column. The last row of the first column (No.) indicates the number of documents to be created..

Tables are filled in a similar way as in Excel. You can double-click on each cell to enter a value and right-click on the mouse to add or delete columns. The value entered in a cell can be copied and pasted, and dragged to another cell.

When entering data by uploading an Excel file, you must first download the Excel file for data entry shown on the screen, then enter data into the fields in the file, and then finally upload the file.

Send in bulk enter manually option

Method 2. Upload file: max 1000 documents (rows)

Select Upload fileand download the Excel file for data entry. Once the file is downloaded, enter the neccessary data into the file and upload it.

Send in bulk upload file option

4. Click the Preview button on the top right corner of the screen to view the documents you created.

  1. To send the document right away, click the Send now button. To send the documents at a schedule time and date, click the Schedule send button.

    send in bulk


In the Schedule bulk send pop-up displayed, select the date and time you want to schedule send the documents. Note that the scheduled time must be at least 10 minutes from the current time.

Schedule send in bulk
  1. Go to the Bulk send inbox in the sidebar to view the details of bulk sent documents.


Right before sending documents in bulk, eformsign will automatically check to see if there are any errors in the document. Documents with an error will not be sent and only normal documents will be sent.

Data validation


If there is a field that is not shown in the Send in bulk screen, then the following must be checked.

  1. The fields that cannot be entered in Send in bulk: camera, voice, and grouped radio fields cannot be used in Send in bulk.

2. Check whether the fields are allowed access in Template settings. Only the fields that are checked to be allowed access in Manage templates > Template settings (⚙) > Workflow settings are shown.

You can delete rows by right-clicking on your mouse and selecting the desired option in the pop-up window.